The Brief Illustrate a cover for a blog titled ‘How Santa Claus Achieved 100% CSAT with Freshservice’ My Role Closely interacted with the content writer to analyse and understand the blog and the requirements and worked on illustrations which would help the Brand engage with their target audience. Designed an illustration which had a Christmas theme to it and visually represented how Mr Santa used Freshservice to deliver happiness to its customers and thereby achieve 100% Customer Satisfaction.